Atlas Copco Selects 4CS iWarranty to Drive Dealer/Customer Satisfaction
Thursday, April 8th, 2010
4CS, INC., a leading provider of warranty lifecycle management software applications, announce selection of its iWarranty software by Atlas Copco to help drive continued Dealer/Customer satisfaction, product quality improvement and supplier collaboration for it’s Global Construction and Mining Technique.
Philip Cunningham, 4CS VP Marketing stated, “Atlas Copco’s needs to migrate to a standard web based system with automated claim processing based on business rules, improved reporting, enhance their customer image and enhance their product improvement process, all led Atlas Copco to license 4CS iWarranty software. The 4CS iWarranty application closely matched their business processes, business model and their industry needs.
Atlas Copco wants to standardize a number of their systems, improve responsiveness of the systems and improve the data quality in reporting. iWarranty is very flexible and configurable. 4CS warranty expertise and our very close knit responsive team providing global support were factors in our selection over the competition”.
Cunningham continued with, “4CS warranty capability, process expertise and focus on Atlas Copco’s business segment was substantiated by end user customer visits. Atlas Copco’s goal to enhance customer/distributor satisfaction by providing them quicker feedback on claims and visibility to claims status while gaining better warranty information helping Atlas Copco to continue to create even better quality products in the future. Another goal is to enable Atlas Copco to collaborate with and enable suppliers to be more accountable.
iWarranty will help streamline administration along with gaining better quality claim data to improve product quality, collaboration with suppliers on component quality improvement and warranty cost participation.”
Gene Weber, 4CS Relationship Director, Automotive and Aerospace, shared, “We are pleased to partner with a major player in the construction and mining market. Atlas Copco has a long and reputable history in their business. Peter and his Atlas Copco team are clearly committed to continued improvement of their warranty process and service to their customers and distributors. 4CS iWarranty is the most robust warranty software solution on the market, and together we feel we are well positioned to affect positive change.”
David Jobling, Director – 4CS Europe, shares: “4CS is proud to be working with Atlas Copco, a recognised global leader. This collaboration between Atlas Copco and 4CS will drive significant benefit to Atlas Copco customers and distributors. Atlas Copco joins other global automotive, aerospace and durable goods companies in leveraging 4CS iWarranty to assist in collaboration with suppliers to improve component quality and reduce warranty costs.”