Metso has celebrated a year since it opened its largest service centre globally in Karratha, Western Australia.
Located in the Pilbara region of WA, the centre serves mining and aggregates customers with maintenance and repair solutions and spans a 35,000m² area, including a workshop covering 5000m².
The centre services heavy mining equipment such as crushers, screens, mills, HIG (high intensity grinding) mills, high pressure grinding rolls and car dumpers.
It also features advanced amenities including high-capacity cranes, CNC (computer numerical control) machines, a heat treatment furnace, heavy fabrication and welding facilities, and assembly stations.
The centre is open 24–7, allowing Metso to support its local customers by minimising customer downtime and keeping their equipment at optimal performance through all lifecycle stages.
“We are committed to being closer to our customers and offering them state-of-the-art services,” Metso president of Asia Pacific Stuart Sneyd said.
“Our investment in Karratha, Australia has been exceptionally well-received by our customers, who appreciate the expert team and agile, comprehensive services we offer locally.
“By locating our service centre closer to our customers in the Pilbara, we significantly reduce the reliance on long-haul freight. This cuts down on kilometres travelled by heavy vehicles, aligning with Metso’s sustainability goals to achieve net-zero CO2 emissions from our operations by 2030.”
The centre’s operational model and layout prioritises safety, with Metso Australia recently awarded the Great Place to Work certification.
Metso also offers apprenticeship programs at the centre, boosting local community growth and development.
Metso is also growing its international presence by establishing a Metso training centre in Arizona, US, a new service centre in western Canada, a repair centre expansion in Chile, and the construction of a new service centre in Peru.