Global mining services company Sandvik has announced it is streamlining its global warranty processes to deliver a more transparent, consistent and efficient experience for its mining customers worldwide.
The company said its warranty improvement project is aimed at simplifying and harmonising warranty processes across Sandvik’s Business Area Mining by aligning services globally and enhancing supporting digital capabilities.
The initiative is designed to improve visibility, shorten response times and create a smoother, more predictable warranty journey for customers.
“Customers expect clarity, consistency and timely responses when it comes to warranty handling,” Sandvik Mining global warranty manager Ian Graham said.
“Through this project, we are strengthening our processes and tools to support closer collaboration with our customers and deliver a smoother, more transparent warranty experience.”
The warranty improvement project is already underway, with the company saying it has strong engagement from sales areas and divisions across the globe. As the initiative progresses, Sandvik customers will be contacted by their local sales representatives, who will share more detailed information and guidance on upcoming changes. These customer discussions are planned to begin in early 2026.
The company said it will continue to work in close partnership with customers as the project moves forward, ensuring that improvements are practical, relevant and aligned with customer needs, while supporting long-term performance and productivity.
The company said customers can get more information about the warranty by contacting their local Sandvik representative.