To purchase this space contact Gordon

According to the IDC MarketScape: Worldwide Professional Services Firms for Mining Operational Process Optimisation 2020 Vendor Assessment, Accenture, IBM, and Infosys are identified (in alphabetical order) as “Leaders” of the mining operational process optimization services providers. These service providers demonstrated leadership in the provision of capabilities and strategies amongst vendors providing technology services capabilities to mining operations worldwide. These service providers assist in the development of strategic technology capabilities, and the implementation of data driven technologies – automation, artificial intelligence, streamlined operational processes, cloud, and analytics platforms – to support transformation of operational processes within mining enterprises.

This study utilises the IDC MarketScape framework to assess the major professional service firms providing services to at least two global regions, provide at least three key services, and have an established reputation within the mining industry. In this study, IDC identified three such service providers as “Leaders” based on the IDC MarketScape vendor analysis model. They are closely followed by “Major Players” in the market namely (in alphabetical order) Cognizant, Deloitte, DXC, PWC, and Wipro.

“As digital transformation becomes an increasingly important focus for mining companies, and in particular the integration of IT and OT systems, mining companies are seeking the support of IT, digital led IT services, and professional services companies in the optimization and transformation of their operational processes. This market has developed significantly in the two years, and it will continue to do so as mining companies become more able to take advantage of IT, and digital and data related services applied within operational value chains and processes,” says Emilie Ditton, Associate Vice President for Energy and Manufacturing Insights at IDC Asia/Pacific.

This IDC study summarized the ability of service firms to provide IT and business consulting, provide domain expertise combined with technical capabilities, integrate systems, and provide IT and business process outsourcing and managed services. The study provides recommendations to assist mining organisations target service providers who are best placed to deliver the outcomes they require. This is the second evaluation of professional service firms in the mining industry and investigates 20 scoring elements which covers offering strategy, growth, financials, R&D pace, functionality offerings, customer satisfaction, portfolio benefits, service delivery and range of service.

IDC’s Energy Insights: Worldwide Mining Strategies subscription service investigates the business environment across the mining sector value chain from exploration through to operations, processing, supply chain, and trading globally. The analysis insight provides actionable recommendations to assist organisations when identifying and developing transformative solutions for their business and operations. This service tracks the IT investment priorities for organizations seeking to scale value creation across their organization and the impact on decision making and best practices relating to technology, process, and organizational change. To learn more, contact Emilie Ditton at or Benjamin Kirkwood at or click HERE.

For more information on this IDC MarketScape document, please contact Benjamin Kirkwood at For media inquiries, please contact Theresa Rago at or Alvin Afuang at