Customer training in Corona times? No difficult task for Tsurumi: on the website, the manufacturer has published numerous videos demonstrating the maintenance of dewatering and sewage pumps. They not only show how things are done technically, but also provide valuable insights into the design of the pumps.
Once again, the Japanese are breaking new ground in order to maintain their traditionally close contact with customers even during the crisis. After all, companies and construction sites do not stand still and the pumps have to run.
Especially when water with high solid content is pumped, components such as the impeller and the inlet opening are exposed to high mechanical stress. At some point, a replacement is simply due. To ensure that everything can continue running, it is best for the operator to help himself – instead of waiting for the technician from the dealer or the manufacturer.
In professional films, Tsurumi shows how to proceed. Some maintenance jobs are done in no time, others take a little longer. The running time of the films reflects this – they last from about one minute to over an hour. It is remarkable that Tsurumi shows in detail which steps are to be carried out and what tools are needed. No previous knowledge is required, the didactics are exemplary. The new video library at Tsurumi.eu is therefore a must for plant managers and pump operators. It supplements the operating handbook that comes with the pump. Various other videos are already being planned.
The manufacturer is testing even more ways to get closer to the customer: with training sessions that are broadcast live on the internet. They are interactive, so viewers can even ask questions simultaneously. Via Zoom, the stream can be accessed on any computer, tablet or mobile phone. Or simply viewed directly in the browser without any app. Tsurumi publishes the link to the next session on Facebook. Registration is not necessary.