Metso Outotec will establish a new service centre in the Pilbara region of Western Australia to increase its service capabilities for the resources industry.
The planned Pilbara centre underlines Metso Outotec’s commitment to delivering high-level services to its mining and aggregates customers, with the facility delivering enhanced productivity and shorter lead time in the region.
“The new facility location has been chosen to provide enhanced local support to our customers in the Pilbara region and represents our long-term commitment in Australia,” Metso Outotec Asia Pacific president Stuart Sneyd said.
“Our customers will now have even better access to services, repairs, parts and technical expertise to maximise their operations’ performance.”
The service centre will handle equipment including crushers, mills, screens and car dumper repairs, as well as a customer training facility.
By having the centre in the Pilbara, it will provide agile delivery of equipment repairs, act as a base for field services, and hold inventory for customer-critical wear and spare parts.
Metso Outotec senior vice president of professional services Martin Karlsson said the facility would complement its global network of service centres.
“We will provide our customers with strong operational support and leading process knowledge to deliver high performance and safety standards for an exceptional customer experience,” Karlsson said.
Metso Outotec has high sustainability targets in its own operations and supply chain and is committed to reaching net-zero CO2 emissions by 2030.
The company has an extensive footprint of more than 3000 field services professionals and additional support resources close to customer operations.
In Australia, Metso Outotec employs approximately 900 people serving mining, metals and aggregates customers.
The Pilbara service centre is expected to employ around 40 skilled personnel from the local communities, including service engineers and experts.