New General Manager
After Sales at AUMUND Fördertechnik
Tuesday, January 10th, 2023
On 1st January 2023 Mari Kuijs, General Manager After Sales, took up his new position at AUMUND Fördertechnik GmbH in Rheinberg, Germany. AUMUND is strengthening its management and sales capabilities on a global scale with Mari Kuijs, thanks to his many years of experience and his extensive contacts.
Mari Kuijs brings with him the benefits of his knowledge and cross-cultural expertise, gained over a period of over 30 successful years with the thyssenkrupp group, within which he held various positions in Germany, the Netherlands, Turkey and the Middle East. Born in the Netherlands, he qualified in energy technology, business administration and management studies before embarking on his career.
“Service moves like the wind and it is not only original spare parts”
“My tools for achieving objectives and implementing strategies are my customer-oriented mindset, a distinctly hands-on approach, and a good aptitude for innovation and organisation. These will help me to further develop the international after sales activities of AUMUND, and to strengthen market positioning,” explains Mari Kuijs, the after sales specialist. He continues, “My objective is to position AUMUND as the best 24/7 service provider, with availability for customers seven days a week, at any hour of the day and with great speed. The global network of the AUMUND Group with technical local services and inspectors as well as worldwide warehouses provides the best foundation from which to approach the market even more proactively, and to use personal contacts to develop and support customers.”
After Sales Service – more than just spare parts
Maintaining the performance of equipment and components at customers’ plants is the utmost priority for the after sales teams at AUMUND Fördertechnik GmbH, SCHADE Lagertechnik GmbH and SAMSON Materials Handling Ltd, as well as in the international subsidiaries. This is why an extensive and professional After Sales Service & Customer Support programme is offered, ranging from consulting to servicing, preventive and predictive maintenance (PREMAS® and PREMAS® 4.0), repairs, conversions, spare parts, training sessions for customers’ maintenance personnel and AUMUND/SCHADE/SAMSON Days for customers and agents.
The objective is always to keep customer benefit front of mind, and to achieve this by optimising the operation and availability of equipment. One of the methods for facilitating this and ensuring fast delivery to customers is the decentralisation of logistics for original spare and wear parts to five locations outside Germany. The Service Centres in Brazil (Ipatinga, Minas Gerais), Hong Kong, Saudi Arabia (Riyadh), USA (Atlanta) and UK, together with the hub in Rheinberg, supply customers on all continents with spare parts and services.